Blue Penguin seeks to provide exceptional customer service and the finest products. Please
become familiar with our policies before ordering. We
want you to be comfortable in our store! Thank you for visiting
Blue Penguin.
Returns and Exchanges
Items purchased “on sale” or as “seconds” cannot
be returned or exchanged.
We will be happy to accept returns
or exchanges on any unused/unwashed items bought online
through bluepenguin.biz
within 30 days of purchase. Simply send the item(s)
to us and your purchase price (less the complete
amount of the original order’s shipping charge)
will be refunded. If you prefer to exchange the item for
a different size or style, we will do so immediately.
Please realize that sometimes extra information about a
product will help you enjoy its benefits. If you have questions
about our products, please contact us before you assume
the item is not performing well and must be returned. If
you have concerns or questions regarding your purchase or
our policies, please email Customer
Service or phone toll-free 888.422.2945 (888-4BABY45).
We do not reimburse shipping on returns or exchanges, nor do
we pay the original shipping charge on returns. If we credit
you for a return, we will credit you the amount paid for the
item, less the original shipping on your order.
To return an item:
If you want to insure that we receive the item, please purchase
tracking and/or insurance when you send the package to us.
We cannot be responsible for packages we never receive! In
most cases, first-class postage has proven to be just fine,
although it does not generally carry tracking options.
Include your order number, your name, return address, and phone
number along with a brief description of the problem or reason
for exchange. We'll handle it from that point and will call
you if we have any questions.
Please address return shipments to:
Customer Service
Blue Penguin
3363 Verdugo Road
Los Angeles, CA 90065
Refunds are issued in your choice of crediting your payment
method or for store credit. Returns on orders received
with free shipping are subject to actual shipping charges as
well as the 10% restock/processing fee. Please allow up to 10 days from return shipment date for processing.
Refused Packages
Refused packages are subject to a 15% restock fee, plus the actual
shipping charges that were originally paid by Blue Penguin.
Guarantees/Warranties
Blue Penguin guarantees its products against defects in workmanship
and materials for six months from the date of purchase. If
you have received a defective item, please return it and
it will be promptly repaired or replaced and shipped back
to you at our expense. “Defective items” are
those which have a construction mistake that makes the item
unusable. Examples of these mistakes include (but are
not limited to) unsecured snaps or those that have fallen
off or unraveled serging or stitching. Items are not considered
defective is you decide you do not care for them or if they
do not meet your performance expectations.
Return defective items to:
Attention: Returns
Blue Penguin
3363 Verdugo Road
Los Angeles, CA 90065
Please enclose your invoice, your name, address, phone number
and a brief description of the problem and how/when you became
aware of it.
Privacy
Your privacy is respected and protected at Blue Penguin, which is a secure site and a Yahoo! Store with the highest Internet security available. We will not distribute, share, trade or sell our customer information for any reason at any time, and we comply with all Yahoo! Store privacy policy requirements.
All of your credit card information is received through a secure server with Secure Socket Layer (SSL) encryption, so you can feel safe and confident.
Commitment to Privacy
Our Privacy Policy reflects our commitment to exceptional customer service. The following information will help you understand how we collect, protect and use the personal information you entrust to us when you become a Blue Penguin customer. We constantly review our efforts as new technologies are developed, and as both our customers’ needs and the Internet landscape change.
When you purchase products on line from Blue Penguin, your personal credit information is protected. You will need to provide: Your Name, Mailing Address, Email Address, Telephone Number, Credit Card Number, Credit Card Expiration Date, Credit Card Security Number, Billing Address and Billing Telephone.
- Other Personal Information
In addition to credit card information, if you communicate with us through email, we may retain the content of your email messages, as well as your email address and our responses, for our records. We also may take notes as we speak with you on the phone. These communications are documented solely to aid in providing the highest level of customer service and business integrity. Blue Penguin uses this information to insure orders are correct, to correspond about questions our customers may have, and also to notify customers about special products and offers that may be of interest to them. When we send an email notice to our customers, there is always an “opt out” option available. We do not want to burden our customers with undesired emails!
Similar to other commercial Websites, through Yahoo! Stores Blue Penguin’s Website uses "cookies" (a standard Web technology, see below*) and Web server logs to collect information about how visitors are navigating our Website. This data we can track may include pages viewed, referring Website, the date and time of visits, time spent at our Website whether the visit resulted in a purchase. This information is collected anonymously and there is no connection with specific individual visitors. At Blue Penguin, we use this information to understand the actions of those visiting our Website, which then helps us improve the site and our customer service. The information helps us understand how best to arrange the pages and content of our Website and also helps us collect business data. We do not collect any personal and/or identifying information about our customers through this Web technology.
*Cookies help Web servers to recognize the computer used to access a given Website. They are data that are stored by a user's Web browser on the user's hard drive. Cookies allow the user to move about a Website and to do business in a seamless way, making online processes easier. They do this by “remembering” the information a user accesses within a Web site as the user moves from page to page, and so simplifying the user’s experience and transactions.
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