FAQs and Help
Find quick answers to your questions below...
FAQ's (Frequently Asked Questions)
• Are there any special things to watch out for when washing?
• How do you use cloth diapers?
• How many diapers should I buy?
• If I can’t use bleach, how should I get rid of stains?
• Is it better to do laundry more or less often?
• What about washing?
• What if AIO’s are too expensive for me? Are there alternatives?
• What is a “Fitted Diaper”?
• What makes a good cloth diaper?
• Why do you put the word “disposable” in quotes?
• Why is it called a “Prefold”?
• Why should I use cloth diapers instead of “disposable” diapers?
How To...
• How Do I Use Blue Penguin's “Prefold” Diapers?
• How To Make Lotion for Wipes
• How To Potty Train
• How To Use Sign Language With Your Baby
• How To Wash Our Products
Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?
International Shipping
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
• What is the return policy?
Guarantees
• Product Guarantees/Warranties
• Low Price Guarantee
• Privacy Policy
• Security
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• How do I contact you?